Last Updated: May 6, 2026
Ordering & Shipping
Q: Do you offer free shipping?
A: Yes. We offer free standard shipping on all orders to the contiguous United States. No minimum purchase required. No hidden fees.
Q: Where do you ship?
A: We ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, P.O. Boxes, APO, FPO, or DPO addresses. International shipping is not available.
Q: How long does delivery take?
A: Orders are processed in 1-3 business days, then delivery takes 3-5 business days after dispatch. Total estimated time: 4-8 business days from order confirmation.
Q: Can I track my order?
A: Yes. You will receive a tracking number by email once your order ships. Tracking may take up to 24 hours to activate.
Q: What payment methods do you accept?
A: Visa, MasterCard, and PayPal. All payments are SSL-encrypted.
Returns & Refunds
Q: What is your return policy?
A: You have 30 calendar days from delivery to initiate a return. Products must be unused, in original packaging, with intact seals. Defective items are also eligible. Some exclusions apply (e.g., used/installed non-defective items). See our full Return & Refund Policy for details.
Q: How do I start a return?
A: Email info@amsoil.sbs with your order number and reason. We will send you a return authorization and a prepaid return shipping label.
Q: Where do I send returns?
A: All approved returns must be sent to: 153 Sabinas Way, Saint Marys, GA 31558, United States.
Q: Do I pay for return shipping?
A: No. Return shipping is free for all approved returns. No restocking fees.
Q: How long does a refund take?
A: After we receive your return, we inspect within 1-2 business days. Refund is then processed to your original payment method, appearing in 7-10 business days (depends on your bank).
Customer Support
Q: How can I contact you?
A: Email info@amsoil.sbs (best for order issues/returns), phone +1 (912) 786-1839, or live chat during business hours.
Q: What are your support hours?
A: Monday – Friday, 9:00 AM to 6:00 PM (Eastern Time).
Q: Do you have a physical store?
A: No. We operate exclusively online and do not have a retail store open to the public. Our business address is a mailing and returns address only.
Q: How quickly do you respond?
A: Emails within 24 business hours; return requests within 1-2 business days.
Product Information
Q: Where do your products come from?
A: We are an authorized independent dealer. All products are sourced through the manufacturer’s official distribution channels.
Q: Do you offer a warranty?
A: Products are covered by the manufacturer’s original warranty. For warranty claims, refer to the product documentation or contact the manufacturer directly.